PIMS-UCalgary Operations Research and Analytics Seminar Series: Armann Ingolfsson

We apply a general framework to analyze the influence of system load on service times in queueing systems to EMS systems. The framework unifies previous results and ties them to possible future studies to help empirical and analytical researchers to investigate and model the ways in which load impacts service times. We describe several mechanisms through which load induces behaviors in the servers, the users, or the network that cause the work content or the service speed to change. We test hypotheses related to the mechanisms using data from the Calgary EMS system. We discuss the implications our framework for empirical research on EMS operations.

Biography: "Armann Ingolfsson is a Professor of Operations Management and the Academic Director of the Centre for Excellence in Operations at the University of Alberta School of Business. He received a PhD in operations research from MIT. His research interests focus on operations management in the service and health care sectors and developing methodology to analyze congested systems. He has published articles on these topics in Management Science, Operations Research, Production and Operations Management, and various other journals. He was the Editor-in-chief of INFORMS Transactions on Education from 2013 to 2015 and he is currently an Associate Editor for INFOR and for the Journal for Quantitative Analysis in Sports . He has taught operations management, analytics, and statistics to undergraduate, MBA, executive education, and PhD students. He is a past President of the Canadian Operational Research Society (CORS) and has served in various other roles for CORS.”  

https://www.ualberta.ca/business/about/contact-us/school-directory/armann-ingolfsson